Complaining about information that you can't understand
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Do you sometimes find it hard to understand printed information?
Many people find information hard to understand, and people with dementia will find this harder as their dementia progresses.
One reason for this is brain damage, caused by dementia.
But another reason is that information is poorly written or laid out.
This webpage explains what to do if you have been given information that you cannot understand.
Under the Disability Discrimination Act, service providers have to make sure that their services are easier for disabled people to use.
If you have been given some information you can’t understand, what should you do?
Step 1 - talk to the organisation
If you don’t feel confident doing this alone, then ask someone to help you.
For more information and tips about how to talk to them, click here.
If you prefer, you can skip this step and write to them instead, as shown in step 2.
Step 2 - write a formal letter
We have adapted a letter from the Disability Rights Commission for you to use.
Simply print it out, fill in the information in the boxes and post it to the organisation.
The letter is available here in either MS Word or PDF format.
We have also produced an example of what the letter might look like once it is filled in. Click here to open the PDF file.
There are a variety of organisations that might be able to help you take further action under the Disability Discrimination Act.
For more information and contact details for organisations that might be able to help, click here to go to the notes at the bottom of the page.
It is important that you take this step within 6 months, as that is the limit for taking legal action.
Anyone who provides a service to the public is a service provider.
Examples of service providers are;
Equality and Human Rights Commission Disability Helpline (England)
Citizen Advice Bureau
Innovations in Dementia is not associated with any of these organisations, but provides their contact details in good faith.
Please contact us with any comments or suggestions about the information on this page (including how easy it is to understand!)
We would also be interested to hear from anyone who has gone through the process.
Email Steve at firstname.lastname@example.org
Innovations in Dementia CIC, PO Box 616, Exeter, EX1 9JB
Registered as a community interest company No. 06046815.
© Innovations in Dementia CIC 2012